Call center operations Product List and Ranking from 5 Manufacturers, Suppliers and Companies

Last Updated： Aggregation Period:Sep 24, 2025～Oct 21, 2025
This ranking is based on the number of page views on our site.

Call center operations Manufacturer, Suppliers and Company Rankings

Last Updated： Aggregation Period:Sep 24, 2025～Oct 21, 2025
This ranking is based on the number of page views on our site.

  1. ジェイハウス BRM事業部 雲南事業本部 Shimane//Service Industry
  2. ＪＢサービス Tokyo//Information and Communications
  3. オーディーエス 本社 Tokyo//others
  4. ビートップスタッフ Aichi//Service Industry
  5. マックスコム Tokyo//others
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Call center operations Product ranking

Last Updated： Aggregation Period:Sep 24, 2025～Oct 21, 2025
This ranking is based on the number of page views on our site.

  1. Streamline operations by outsourcing after-sales support services 24 hours a day, 365 days a year! ジェイハウス BRM事業部 雲南事業本部
  2. Launch new businesses more quickly. ＪＢサービス
  3. Outsourcing for manufacturers and distributors [Business consignment/BPO] オーディーエス 本社
  4. Call center operations [outsourcing, business consignment, BPO] オーディーエス 本社
  5. 4 [CRM/BPO Case Study] Government Agency - Administrative Office for Voluntary PCR Testing for the Elderly マックスコム

Call center operations Product List

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Launch new businesses more quickly.

Launch new businesses more quickly.

Solving resource shortages through outsourcing Multi-After Service Small Start Plan

To succeed in a new business venture, it is essential not only to create good products or services but also to continuously provide the additional value that customers seek (i.e., after-sales service). For this, sufficient resources are indispensable. Even if you find a blue ocean with little competition, if you take too long to launch due to a lack of resources, competitors will quickly enter and turn it into a red ocean. Even if you secure significant costs and time as resources, there are many cases where you are forced to withdraw or halt operations because the market needs no longer align. It is crucial to assess the resources your company possesses and the new resources required, and to quickly supplement any lacking functions or personnel. At JB Service, we offer a small start plan that allows customers considering launching a new business to gradually add the necessary functions and services.

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Outsourcing for manufacturers and distributors [Business consignment/BPO]

Outsourcing for manufacturers and distributors [Business consignment/BPO]

We offer customized outsourcing services such as call center, repair services, quality control, and fulfillment for mail order.

At ODS Communication Services Co., Ltd., a group company of ODS Corporation, we offer outsourcing services that support manufacturers and distributors. <Outsourcing Services> ■ Call Center Operations - High-quality technical services - Telemarketing - Customer contact services, etc. ■ Repair Service Operations - Base services (consolidated base model, expanding bases nationwide) - Field services (on-site) ■ Quality Control Operations - Embedded software verification services - Pre-shipment inspection services - Recall inspection services - Firmware updates, etc. ■ E-commerce Fulfillment Operations - Order confirmation - Shipping control - Kitting (accessory parts, software, etc.) - Packaging and shipping, etc.

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[CRM/BPO Case Study] Government Agency - Administrative Office for Voluntary PCR Testing for the Elderly

[CRM/BPO Case Study] Government Agency - Administrative Office for Voluntary PCR Testing for the Elderly

Response rate of over 90% and assurance of high service quality! Stable service implementation through the utilization of operational center expertise.

In response to the spread of the new coronavirus, the Ministry of Health, Labour and Welfare has started a subsidy project for PCR testing aimed at local governments to prevent severe cases and clusters, and to enable early detection, with the goal of providing some reassurance to the elderly. They have quickly begun to establish a testing implementation system for the elderly. Since the reservation for PCR tests is targeted at those aged 65 and over, it will be handled by a call center rather than through web reservations. There was an urgent need to establish an office that would coordinate with the call center to dispatch testing kits to residents. In this context, our company provided "CRM" and "BPO" services. By assigning several experienced personnel in office management, we established the center in a short period. As a result, we achieved a response rate of over 90% and ensured high-quality responses, while thoroughly protecting customer information with consideration for physical, system, and psychological aspects. 【Approach and Results】 - Reduction of center operating costs through optimization of operational workload - Stable service implementation by utilizing operational center expertise - Thorough protection of customer information with consideration for physical, system, and psychological aspects *For more details, please refer to the PDF document or feel free to contact us.

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[CRM/BPO Implementation Case] Government Agency City Tax Payment Information Call Center Operations

[CRM/BPO Implementation Case] Government Agency City Tax Payment Information Call Center Operations

Achieved the standardization of the training system! Improved contact rate to over 80%, payment promise rate to over 50%, and collection rate to over 30%!

To improve municipal tax revenue, various measures are necessary, including raising the tax awareness of non-payers, managing arrears, and strengthening management. The city has decided to outsource in order to achieve more effective and significant improvements in collection rates. A proposal-based comprehensive evaluation method will be used for vendor selection, and as a result of the selection process, our operational scheme based on business performance has been evaluated, leading to the awarding of the contract. Maxcom has created business flows, FAQs, and talk scripts, achieving uniformity in the training system, which has eliminated variations in operator response skills and quality. This has resulted in an improvement in contact rates of over 80%, payment promises of over 50%, and collection rates of over 30%. Additionally, effective staffing based on connection rate surveys during calling hours has improved the total number of calls by approximately 30%, allowing city staff to focus on core tasks and ensuring overall operational efficiency. [Business Overview (Excerpt)] ■ Provided Services: CRM (Call Center) BPO (Back Office) ■ Scale: 40,000 cases/year *For more details, please refer to the PDF document or feel free to contact us.

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[CRM Case Study] Government Agencies - Call Center and Briefing Session Operations for the National Census

[CRM Case Study] Government Agencies - Call Center and Briefing Session Operations for the National Census

The number of received letters is approximately 6,600! We have successfully reduced costs by enabling flexible staffing arrangements that match busy and slow periods.

To create the national census, a significant and fundamental statistical survey conducted every five years targeting "all individuals and households residing in Japan" is considered an additional task alongside regular operations. To address the shortage of human resources, it was decided to outsource, and our company was entrusted with the operation of the call center and information sessions related to the national census. Maxcom has successfully reduced costs by enabling flexible personnel allocation in line with busy and quiet periods through a staffing and recruitment plan based on past experience with similar tasks. Additionally, not only for the call center operations but also by conducting the facilitation and management of information sessions for surveyors, we have ensured an environment where staff can focus on core business activities. 【Business Overview】 ■ Contract Period: September 1, 2015 - November 30, 2015 ■ Scale (Call Center Operation Period: September 1, 2015 - October 31, 2015) - Incoming Calls: Approximately 6,600 - Outgoing Calls: Approximately 1,100 *For more details, please refer to the PDF document or feel free to contact us.

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[CRM Case] My Number System Inquiry and Card Application Consultation Phone Support Service

[CRM Case] My Number System Inquiry and Card Application Consultation Phone Support Service

Successfully reduced excess costs! Achieved accurate and careful call handling while balancing high quality and efficiency.

With the My Number Act, which was enacted in 2013, officially starting operations in January 2016, municipalities across the country faced the urgent need to supplement human resources and establish operational frameworks due to the additional workload alongside their regular duties. As a result, it was decided to outsource a call center to handle inquiries from citizens regarding the My Number system and consultations about My Number card applications, with Maxcom being awarded the contract. Our company conducted a simulation of the workload based on similar operational experience and preemptively developed a business plan aligned with fluctuations, successfully preventing shift overlaps and reducing excess costs. Additionally, by establishing an effective call history management system and sharing FAQ information within the center, we deepened operators' understanding, which significantly reduced complaints from citizens, achieving accurate and courteous call responses while maintaining high quality and efficiency. [Business Overview] ■ Provided Service: CRM (Call Center) ■ Scale: Approximately 2,000 cases/month ■ Operating Hours: Weekdays 8:30 AM - 5:15 PM *For more details, please refer to the PDF document or feel free to contact us.

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[Case Study] Call Center Operations and Outsourcing for an Information Equipment Manufacturer

[Case Study] Call Center Operations and Outsourcing for an Information Equipment Manufacturer

We will introduce a case study of call center operation and outsourcing for an information technology equipment manufacturer.

The customer support center of an information technology equipment manufacturer faced the challenge of not being able to sufficiently gather and analyze customer feedback, which hindered their ability to leverage customer needs in management. To address this, we implemented our call center operations and outsourcing, providing comprehensive services including phone, email, chat, and web support. After implementation, processing efficiency improved by approximately 1.6 times, and we were able to reduce the one-call cost by about 40% over five years. [Case Study] ■Challenges - To reduce costs, it was necessary to standardize operations and visualize business processes. - Due to insufficient gathering and analysis of customer feedback, they could not leverage customer needs in management. ■Proposal - Implement comprehensive outsourcing services including phone, email, chat, and web support. - Address inquiries related to technical and network issues. *For more details, please refer to the PDF document or feel free to contact us.

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[CRM/BPO Implementation Case] Introduction of the Vaccine Administration System Assurance Business Model

[CRM/BPO Implementation Case] Introduction of the Vaccine Administration System Assurance Business Model

Visualizing the status of each resident from reservation acceptance to the second vaccination! Achieved stable operation.

At health centers across the country responsible for vaccinating the public, the workload has increased due to the COVID-19 pandemic, leading to an urgent need for human resources and the establishment of operational frameworks by the responsible departments. It is anticipated that there will be a concentration of vaccination appointments and inquiries shortly after the start of vaccine distribution, making efficient responses from the reservation center and collaboration with medical institutions critical issues. In response, our company printed barcode information on the pre-vaccination questionnaires sent to residents and centralized the management of reservation and consultation information in a management system. We visualized the status of each resident from reservation acceptance to the second vaccination. By planning the call center's operations with an eye on the peak workload and leveraging our experience in similar operations to establish an operational framework, we were able to achieve stable operations from the start of the business. 【Business Overview】 ■ Business Content: Vaccine appointment reservations and call center ■ Business Location: Our operation center ■ Operating Hours: For example, weekdays 8:30 AM to 5:00 PM ■ Business Scale: Expected to be 20 to 50 seats ■ Operational Structure: 3 Managers, 4 Supervisors, 9 Team Leaders, 100 Operators on-site *For more details, please refer to the PDF document or feel free to contact us.

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Streamline operations by outsourcing after-sales support services 24 hours a day, 365 days a year!

Streamline operations by outsourcing after-sales support services 24 hours a day, 365 days a year!

Outsourcing after-sales support for our products to alleviate labor shortages and improve operational efficiency! We will propose a support system suitable for your company.

After-sales support services are often regarded as a "cost" for companies, but we always keep in mind that our operations create added value, going beyond mere phone reception and agency services. Our company has been primarily focused on after-sales support for computers, smartphones, and home appliances, but leveraging the knowledge and experience we have cultivated over the years, we have also actively expanded our support services to include IoT products such as home storage batteries and robots in recent years. We aggregate and analyze the inquiries we receive and regularly report on trends in inquiries and customer needs. Providing after-sales follow-up services, especially during busy weekdays, as well as on holidays and at night, is a significant burden. Our company, as a professional in customer support, contributes to maximizing your internal resources and enhancing customer satisfaction through the operation of support windows. If you are facing challenges with the support services for your own products, please feel free to consult with us. We will flexibly design our services according to your business requirements and operating hours!

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Call center operations [outsourcing, business consignment, BPO]

Call center operations [outsourcing, business consignment, BPO]

We contribute to enhancing our clients' brand power through high-quality technical services, telemarketing, and customer contact services.

In the Communication Services Division of ODS Corporation, we are developing outsourcing service businesses that support manufacturers and distributors. <Outsourcing Business> ■ Call Center Operations - High-quality technical services - Telemarketing - Customer contact services, etc. ■ Repair Service Operations - Base services (consolidated base type, expanding bases nationwide) - Field services (on-site) ■ Quality Control Operations - Embedded software verification services - Pre-shipment inspection services - Recall inspection services - Firmware updates, etc. ■ E-commerce Fulfillment Operations - Order confirmation - Shipping control - Kitting (accessory parts, software, etc.) - Packaging and shipping, etc.

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E-commerce fulfillment services [outsourcing, business consignment, BPO]

E-commerce fulfillment services [outsourcing, business consignment, BPO]

We handle order confirmation and shipping control related to the mail order business, as well as kitting of accessories and software, gift handling, and packaging.

At ODS Communication Services Co., Ltd., a group company of ODS Corporation, we are developing outsourcing service businesses that support manufacturers and distributors. <Outsourcing Business> ■ Call Center Operations - High-quality technical services - Telemarketing - Customer contact services, etc. ■ Repair Service Operations - Base services (consolidated base type, expanding bases nationwide) - Field services (on-site) ■ Quality Control Operations - Embedded software verification services - Pre-shipment inspection services - Recall inspection services - Firmware updates, etc. ■ E-commerce Fulfillment Operations - Order confirmation - Shipping control - Kitting (accessory parts, software, etc.) - Packaging and shipping, etc.

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